PLEASE SEND US ALL MESSAGES THRU EBAY FOR FASTEST RESPONSE TIME. WE ARE HERE TO HELP!!

BY PURCHASING THIS ITEM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS SET FORTH IN THIS LISTING. PLEASE SCROLL ALL THE WAY DOWN TO THE END OF THE PAGE AND BE SURE TO READ THE ENTIRE LISTING -- INCLUDING OUR LIST OF FREQUENTLY ASKED QUESTIONS -- CAREFULLY BEFORE PURCHASING. ALWAYS FEEL FREE TO ASK QUESTIONS IF YOU ARE UNSURE SURE ABOUT ANYTHING WHATSOEVER. THERE ARE NO STUPID QUESTIONS!

ITEM DESCRIPTION:

You are purchasing this item by its part number;  any mention of vehicle make/model compatibility is for general reference only.

THE EXACT PART NUMBER IS PICTURED AND LISTED IN ITEM SPECIFICS UNDER: 

"Manufacturer Part Number" (OEM) 

"Other Part number" 

and "Interchange Part Number"

All of our items are intended for dealer/mechanics. DO NOT purchase an item unless you are 100% certain it is the part number you need. The best way to be certain this is the correct part number is to remove your old faulty component and match it up with the part number we provide in the item description.

COMMUNICATION:

Feel free to email us through EBAY MESSAGING, CALL, TEXT, or LIVE-CHAT with our customer service representatives anytime with all questions, concerns, and/or follow-up.

1. Worldwide Technical Support, Text Messaging, and Sales:  

2. East Coast Warranties and Returns:  

3. West Coast Warranties and Returns: 

We value and appreciate your input; we take our customer service very seriously and strive to return all calls and emails in a timely and professional manner.

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SHIPPING TIME:

ALL PARTS ship within one business day. We take great pride in that we often test, pack, and ship the item out SAME DAY when payment is received by NOON EST.

EXTENDED WARRANTY:

ALL of our items come with a FREE automatic 6 month warranty.This warranty goes into effect as soon as you receive the part. You can EXTEND your warranty for a FULL year when you mail in your old broken part!

FEEDBACK:

We greatly value your feedback and work hard to earn 5 STAR feedback in all four categories: item description, communication, shipping time, andshipping charges. If you feel you have reason to leave less than five star feedback, let us know what we can do differently to make things right now andimprove our service in the future.

We value and appreciate your input; we take our customer service very seriously and strive to return all calls and emails in a timely and professional manner. But, remember, if you do not leave a detailed message and contact number we will have a hard time returning your call.

RETURNS:

1. ALL returns are subject to a 20% restocking fee NO EXCEPTIONS.

2. To initiate a return, buyer must contact seller in a message through ebay messaging (contact seller) and obtain a valid RMA# (return merchandise authorization number).

3. Returns will be credited in the form of payment received.

4. Original and or Actual shipping charges are NOT refundable.

5. If you are still within the time-frame of 30 days from date of purchase, kindly EMAIL US and provide a reason for returning the item. If part “does not work” we will replace it with the same part. If part “does not work” and you want money back , part is subject to a 20% restocking fee.

6.  Parts that require flashing and/or programming may NOT be returned unless accompanied by a mechanic/dealership receipt or ticket with the customer's VIN # and name and signature of mechanic performing programming which states a manufacturer unique CUQ computer unprogrammable code.

ADDITIONAL PERTINENT INFO:

Please check the part number with your dealer and mechanic to see if it will need reprogramming or if it is compatible with alternate models and/or applications.

Before replacing computer please confirm all electrical problems are resolved which led to the computer going bad so that you do not burn out the one we send you (ex. electrical-shorts, faulty electrical parts, weak battery, defective ignition coils/solenoids, idle-control, relay-control, water damage . . .)

FREQUENTLY ASKED QUESTIONS:

Is this the right part for my car?

You MUST make sure the part number in our item description matches the one for your car. Sometimes, there are other numbers our computers will replace, if you are not sure – ASK first.

Does this computer need to be programmed?

Computers from vehicles 1999 and up MAY need programming. There are many factors which may require computer programming after replacement; it is customer’s responsibility to do their research and find out whether their part will need programming.

If the computer does need programming, the programming fee in addition to our warrantied computer will still often be hundreds of dollars less than a new computer.

Additionally, many mechanics and online sellers offer programming that is TOTALLY unnecessary. DO NOT fall for gimmicks and pay for programming that you do not need.

Do I need to send in my old broken computer?

NO! We don’t want to inconvenience you with a complicated messy EXCHANGE and the hassle of mailing a computer in. However, in some cases we PAY YOU for your old broken one. If your computer has a rebate we will include a “buy back” offer when we ship out your replacement.

Do you repair broken computers?

Of course! With over 25 years of Auto Computer Service we’ve honed our craft and our MASTER TECHS can repair most kinds of damage to circuit boards.

My car is listed in your EBAY compatibility section, will this computer work?

The Compatibility section above is just a general guide.

Please see ITEM DESCRIPTION section for proper interchange and fitment. Part number must match your vehicle’s part number EXACTLY – unless explicitly stated.

What is the Hollander Interchange?

        The Hollander Interchange provided computer specific information as to the vehicle the computer compatible with.  It is more accurate than EBAY’s compatibility section and is intended for the automotive professional. However, matching the part number off the  bad computer when it is in your hand it ALWAYS the best way to go.

My part number is different but from the same car, will it work for me?

     That depends on your exact part number, feel free to email, text, or call us beforehand and we will gladly let you know whether the computer      described in this listing is a functional replacement for your car.

I bought the wrong part number by mistake, can I return it?

Sure! We realize mistakes happen. As long as it is within 30 days of purchase you can return the item  for a full refund (less actual shipping costs and 20% restocking fee).

I bought the correct part number but it did not solve my problem, can I return it?

Sure. As long as it is within 30 days of  purchase you can return the item for a full refund (less actual shipping costs and 20% restocking fee).

My mechanic says the computer is bad, can I return it?

If the computer is bad, we will gladly REPLACE it with a working computer AND REIMBURSE you for the shipping costs associated with exchange.

If a computer is dead on arrival we need a mechanic’s receipt or a dealer certificate that is signed and dated which clearly states the part number they received and the problem with the part.

The purpose of this is twofold:

First, it PROTECTS you from unscrupulous mechanics who do not like you buying such an inexpensive part from a wholesaler-- they prefer to up-sell you and sell you a more expensive replacement.  If there is something genuinely wrong with the part they should have no problem documenting it and committing their name to paper on a service receipt or dealer’s certificate.

Secondly, the mechanics receipt protects us should a mechanic try to send back a perfectly working part because of misdiagnosis.

I would like to buy more than one computer can you offer a bulk discount?

Sure, we are wholesalers after all and we will gladly extend a discount to our loyal repeat customers.

Why do you charge a 20% Restocking Fee?

99.99% of the time we sell perfect parts in excellent condition with generous warranties. Our restocking fee’s help keep our prices low and our parts warrantied. Each time we list and sell a part, we pay fees and the part requires extensive handling (re-testing and shipping).

Another way to look at the 20% fee is as a misdiagnosis fee. You pay a small amount to use our computer to test what is wrong with your car, if it doesn’t fix the problem you can rule out the computer.

Finally, every time you plug an electric part in, there is risk that you may have an underlying electrical short in your system that fries out our computer. That is why most seller’s offer no returns on electrical parts. We offer a very generous refund policy and warranty compared to most sellers -- a 20% restocking fee is only fair.

When does the warranty take effect and what does it cover?

Our warranty takes effect as soon as you pay for the part. It covers the computer from defects in workmanship or breakdown. If the computer fails under the warranty period we will provide a functional replacement for it upon receipt of the return. This warranty does not cover any labor costs.

Are there any core charges?

No CORE charge!

In fact sometimes we PAY YOU for your broken computer. If you want to know if there is a cash rebate for your old broken computer feel free to email or call us ANYTIME.

Is this part available for local pickup?

So Sorry, but ALL of our parts are stored in climate controlled facilities in NY, NC, TX, and CA and are ALL unavailable for local pickup.

Hollander: (Professional Reference)